What Personal Data Roobet Collects from Players
Roobet gathers several categories of personal data at different stages of the player's interaction with the platform:
- Identity information – full name, date of birth, residential address and email provided during registration.
- Financial records – transaction history, deposit and withdrawal details, betting activity.
- Technical data – IP address, device type, browser version and session logs.
- Verification documents – passport or government-issued ID, proof of address and payment method confirmation submitted during KYC.
- Communication records – messages exchanged with the support team through live chat or email.
- Survey data – responses voluntarily provided through feedback forms or promotional questionnaires.
Why Roobet Uses Your Data and What It Is Used For
The collected data serves the following operational and regulatory purposes:
- Processing bets, deposits and withdrawals tied to the player's account.
- Maintaining account functionality and delivering platform services.
- Verifying player identity through KYC procedures as required by the licence.
- Meeting Anti-Money Laundering (AML) obligations under Curaçao regulations.
- Monitoring transactions for signs of fraud, collusion or policy abuse.
- Sending promotional communications when the player has given explicit consent.
- Generating aggregated, anonymized statistics to improve platform performance.
Data processing is limited to the purposes listed above. Personal information is not used for fully automated decision-making that produces legal effects without human oversight.
When and How Roobet May Share Your Information with Third Parties
Roobet does not sell or rent personal data to external parties. Disclosure may occur only under specific conditions:
- When required by law, a court order or a regulatory authority with jurisdiction over the licence.
- To payment processors and technical service providers that facilitate platform operations.
- When the player has given explicit consent for a specific data-sharing purpose.
Third-party links embedded on the Roobet website lead to external services that operate under their own privacy policies. Roobet is not responsible for the data handling practices of those external sites.
Data Retention and Storage Security at Roobet
For AML compliance, personal data is retained for 10 years after account closure. In all other cases, data is stored for as long as the service relationship remains active, after which it is deleted or anonymized in accordance with the platform's retention schedule.
All data is held in a secured environment with access restricted to authorized personnel only. Roobet applies reasonable technical and organizational measures to protect personal information against unauthorized access, loss or alteration.